Refund Policy

Should you wish to return anything bought from us, we'll be happy to refund a product provided it's in fully resalable condition. If a refund is necessary, it will only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned. We'll refund the delivery charge on orders if they're returned to us within 7 days of receipt. If an order is returned to us after 7 days from receipt, then we'll refund the delivery charge only if the goods are damaged, faulty or incorrect. Please allow up to 14 days for a refund to show on your bank statement.

Please contact our Customer Care Team on 0161 7960632 or email hello@truerice.co.uk if you need any further information or assistance.

 

Return Policy

We hope that you are pleased with your order. Should you wish to return any of the items you bought for any reason, we will be happy to refund or exchange a product provided it is in fully resalable condition. Replacements can only be made within 30 days of receipt of goods. If a refund is necessary, it will only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned.

Under the Consumer Protection Regulation, you have the right to cancel your contract and obtain a refund at any time up to 7 working days after the day on which you receive the goods you ordered. If you have paid a delivery charge this will also be refunded but if you are only returning part of the order, then we are not obliged to repay any of the delivery charges. Please contact our Customer Care Team on 0161 7960632 or email hello@truerice.co.uk if you need any further information or assistance.

 

Returns Process

We hope you will be delighted with everything you have bought from us, but if you are unhappy with your products for any reason, you can return them to us.
RETURN ADDRESS IS:

TrueRice, 40-46 Ashton Old Road, Manchester M12 6LP, UK including the following details:

  • Your order number or billing address
  • The items
  • Reason

Replacements can only be made within 30 days of receipt of goods. If a refund is necessary, it will only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned.